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OUR STORE POLICIES

Terms & Conditions

Here is the important stuff! Read below to learn more about Oh My, Marie's policies and don’t hesitate to contact me with questions!

TERMS & CONDITIONS

We are Didi's Boutique Ltd trading as Oh My, Marie! Our registered office address is

22 Humphrey Lane, M41 9PE. Company Number 08729516.

UK customers:

The price for the goods you order is clearly stated on our site and include tax. 

P&P in the UK is currently free on orders over £30 (sent via 2nd class post) and will be constantly subject to review and will be announced if this changes. If you require an item urgently please contact me and I will do all I can to get it to you quicker. I tend to post items ordered on the same day if ordered before 2pm.

INTERNATIONAL CUSTOMERS: IMPORTANT INFORMATION

Postage to international addresses is currently available but is constantly reviewed in light of the pandemic and also the additional implications on customs/VAT fees which take effect from 1st July.

I have applied to work with Royal Mail/Taxamo on reducing any interruptions your end, following the customs changes which have taken effect from 1st July 2021 (on items being sent to EU countries). However this takes time to set up, so please bear in mind if you do order from me, you may be subject to additional customs/fees which will be payable to your postal provider before delivery can be made. I will do all I can to assist and if you have any questions, please do not hesitate to get in touch.

There are currently extensive delays at the customs points in some countries. I would recommend you select tracked postage at the checkout, as a 3-5 working day postage method is currently taking between 3 days and a month! I am unable to refund any orders until I am able to register them as 'lost' with Royal Mail. Please bear this in mind prior to ordering.

Delivery charges for multiple orders may be able to be combined, depending on if they have been sent out or not. Contact me to enquire if needed.

If any items are unavailable, due to website/admin error, we will notify you immediately and credit your original method of payment. You may also choose to wait for us to reorder the product for you, or offer an alternative item, with a complimentary partial discount (as a goodwill gesture)

PRIVACY POLICY 

Oh My, Marie! respects your privacy and will not pass your details to 3rd parties. 

After subscribing to the website, if you would like your details removed at any point,

please contact us and we will remove your details immediately.

Privacy Policy document available. Please email hello@ohmymarie.co.uk if you require a copy.

RETURNS POLICY

If you are unsatisfied with your purchase, please feel free to return to us, using the form contained in your parcel. We ask that you return any items with 14 days of receipt of the parcel, noting your order number and reason for return. Please note item must be in the condition which it was sent to you in, ie unworn/with tags on (if tags are attached) 

Of course we always accept faulty items to be returned - please email me at hello@ohmymarie.co.uk if you have a faulty item so that I can resolve the issue.

I'm afraid that return postage costs cannot be reimbursed unless the item is faulty.

For hygeine reasons I'm afraid we cannot accept returned earrings, unless faulty.

If you do return an item, please email me at hello@ohmymarie.co.uk so I can expect your item.

 

Please note I am not able to refund postage to International customers at this time, sorry about that.

Non - faulty items which are returned within 15-30 days of receipt will be credited with an online discount voucher which can be used on future purchases

(to be redeemed within a year of date of issue)

Any questions or concerns, please get in touch - I will be happy to hear from you!

CONTACT US

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