OUR STORE POLICIES

Terms & Conditions

Here is the important stuff! Read below to learn more about Oh My, Marie's policies and don’t hesitate to contact me with questions!

 

TERMS & CONDITIONS

We are Didi's Boutique Ltd trading as Oh My, Marie! Our registered business address is 22 Humphrey Lane, M41 9PE and contact telephone number is 07872 009 597.

The price for the goods you order is clearly stated on our site and include tax. 

P&P in the UK is currently complimentary but will be constantly subject to review and will be announced if this changes. P&P to international addresses will be subject to charge.

Delivery charges for multiple orders cannot be combined.

If any items are unavailable, due to website/admin error, we will notify you immediately and credit your original method of payment. You may also choose to wait for us to reorder the product for you, or offer an alternative item, with a complimentary partial discount (as a goodwill gesture)

PRIVACY POLICY 

Privacy Policy document available. Please email hello@ohmymarie.co.uk if you require a copy.

RETURNS POLICY

If you are unsatisfied with your purchase, please feel free to return to us, using the form contained in your parcel. We ask that you return any items with 14 days of receipt of the parcel, noting your order number and reason for return. Please note item must be in the condition which it was sent to you in, ie unworn/with tags on (if tags are attached) 

Of course we always accept faulty items to be returned - please email me at hello@ohmymarie.co.uk if you have a faulty item so that I can resolve the issue.

Refunds will be issued via original payment method. Please note some refunds may take 3-5 working days to reach your account, due to the accounting software which we use.

For hygeine reasons I'm afraid we cannot accept returned earrings, unless faulty.

*If you need to return an item, I will gladly refund you the cost of a 2nd class small parcel in the way of an online credit. As I provide free postage to UK customers, this is something I want to do as a goodwill gesture for my customers. I'm sorry but I am unable to refund postage by cash; you will be sent an online gift voucher/credit for the amount spent on postage. If you do return an item, please email me at hello@ohmymarie.co.uk so I can expect your item. Please note I am not able to refund postage to International customers at this time, sorry about that.

Non - faulty items which are returned within 15-30 days of receipt will be credited with an online discount voucher which can be used on future purchases (to be redeemed within a year of date of issue)

Any questions or concerns, I will be happy to hear from you!

 

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